Development of a surfing class booking system for Cherating Surf Club: A usability evaluation using the System Usability Scale (SUS)

Authors

  • Normalina Ibrahim @ Mat Nor Faculty of Computing Sciences, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Machang, Kelantan, Malaysia
  • Muhammad Zulfaqar Md Yusof Faculty of Computing Sciences, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Machang, Kelantan, Malaysia
  • Ainul Azila Che Fauzi Faculty of Computing Sciences, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Machang, Kelantan, Malaysia
  • Marina Ahmad Faculty of Computing Sciences, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Machang, Kelantan, Malaysia
  • Asiah Mat Faculty of Computing Sciences, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Machang, Kelantan, Malaysia
  • Maznie Manaf Faculty of Computing Sciences, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA, Machang, Kelantan, Malaysia

DOI:

https://doi.org/10.55573/JISED.118750

Keywords:

Adapted Waterfall Model, Management Information Systems, Online Booking Systems, System Usability Scale, Surfing class

Abstract

Modern sports academies frequently rely on informal, manual administrative procedures, which introduce operational friction and scheduling overlaps. This paper discusses the development of the Surfing Class Booking System for the Cherating Surf Club, a major recreational provider in Pahang, Malaysia. Prior to system deployment, operations were primarily managed through WhatsApp, causing significant administrative redundancy, inconsistent manual payment records, and scheduling inaccuracies, particularly during unstable seasonal monsoons. Adopting an Adapted Waterfall Model, a centralised, role-based platform was designed and implemented using Laragon, phpMyAdmin, and Visual Studio Code. The system was empirically evaluated by 39 respondents, yielding an above-average System Usability Scale (SUS) score of 87.05, suggesting that participants generally perceived the system as usable. The system successfully modernises surf school management, though prospective enhancements like automated payment gateway refund integrations remain vital for broader scalability.

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Published

2026-10-25

How to Cite

Ibrahim @ Mat Nor, N., Md Yusof, M. Z., Che Fauzi, A. A., Ahmad, M., Mat, A., & Manaf, M. (2026). Development of a surfing class booking system for Cherating Surf Club: A usability evaluation using the System Usability Scale (SUS). Journal of Islamic, Social, Economics and Development, 11(87), 746–760. https://doi.org/10.55573/JISED.118750

Issue

Vol. 11 No. 87 (2026): Volume: 11 Issues: 87 Special Issue [October, 2026)

Section

Articles