Halal food integrity: Awareness and challenges among food delivery riders in segregating halal and non-halal items

Abstract

The issue of mixing halal and non-halal food in a single food delivery bag has raised consumer concerns regarding the halal integrity of their orders. As halal compliance is a serious matter, any negligence in food handling may compromise the overall integrity of the delivery process. Food delivery service providers are expected to implement systems or mechanisms that ensure proper segregation of halal and non-halal items in accordance with established halal standards. This study aims to explore the awareness, specific practices, and challenges faced by food delivery riders (FDRs) in segregating halal and non-halal food items during delivery. A qualitative research approach was adopted to collect and analyze the data. The findings reveal that while the overall awareness level among FDRs is satisfactory, some riders still fail to adhere to proper halal food handling practices. This study provides insights that can guide both FDRs and food delivery companies to enhance their services through better training, food handling protocols, and compliance with halal requirements. Furthermore, the findings may support policymakers and relevant authorities in developing more effective strategies to regulate and support the food delivery industry, ensuring halal integrity is preserved throughout the supply chain.