Assessing the impact of system quality and information quality on user satisfaction with learning technology at Marsudirini Foundation, Yogyakarta

Abstract

In this comprehensive study, the Marsudirini Foundation in Yogyakarta is examined for the impact of its IT infrastructure on user satisfaction within an educational context, particularly during the transformative era of Industry 4.0 and the COVID-19 pandemic. Utilizing the DeLone and McLean Information Systems Success Model, the research aims to empirically investigate the correlation between system technicalities, information content, and user satisfaction, further offering actionable improvements for the foundation. The mixed-methods approach combines quantitative data from structured questionnaires with qualitative insights from interviews and focus group discussions. The study anticipates providing a robust assessment of the foundation's IT efficacy, enhancing strategies for IT infrastructure, and contributing to the academic discourse on IT in education. Key hypotheses posit that system quality and information quality have significant, positive effects on user satisfaction. The research underscores the critical role of high-quality, reliable information systems in improving user performance and satisfaction, advocating for continuous improvements and strategic initiatives like redesigning the Learning Management System (LMS) and developing Standard Operating Procedures (SOP) for educators.