WASTE MANAGEMENT SATISFACTION AMONG LOCAL FOLKS IN KELANTAN DISTRICTS

Abstract

Waste management is one of the issues that seem like an unfinished business. Everyday communities as well as local district offices face multiple problems related to waste management – especially related to disposal, sustainability, collection schedule, lack of bins, and inefficient waste management. Thus, this study looks upon the dearth of empirical evidence on the influence of information system characteristics towards efficient waste management approach – mainly towards user satisfaction. A quantitative research methodology was developed. Data was collected from all districts in Kelantan. Next, SmartPLS 4.0 was used for inferential data analysis. The findings show that local government approach, waste management services, policy and law, and subjective norms have a positive and significant influence on user satisfaction, while awareness has an insignificant impact on user satisfaction.