THE LEVEL OF JOB ENGAGEMENT AMONG ENFORCEMENT OFFICERS AT ROYAL MALAYSIA POLICE

Abstract

Job engagement is a wide issue that focuses on the symbiotic relationship that exists between employees and organizations. This research addressed issues about the impact of job characteristics on the job engagement of enforcement officers. The research objectives were to investigate the level of job engagement among enforcement officers and to examine if job characteristics (skill variety, task identity, task significance, autonomy, feedback) predict job engagement (physical, cognitive, emotional). A snowball sampling technique was used where enforcement officers from the Royal Malaysian Police were invited to take part in this research. 138 enforcement officers responded to the questionnaire. The findings revealed that the majority of the respondents were male (73.9%), age (31-40 years old, 56.5%), married (84.8%), and fairly inexperienced with 6-10 years of working experience (27%). It was also found that the level of job engagement was high with physical engagement (M=5.05, SD=0.62), cognitive engagement (M=5.00, SD=0.75), and emotional engagement (M=4.99, SD=0.80). In assessing the level of job engagement among enforcement officers, the majority of the respondents reported that they were highly embarking on job engagement (M=5.01, SD=0.62).