TOWARDS A MODEL OF INFORMATION QUALITY DIMENSIONS IN ISLAMIC BANKING INDUSTRY IN MALAYSIA

Abstract

Poor information quality could lead to ambiguity and has a significant impact on the performance of an organization, generally. The growth of the Islamic banking industry has produced a large increase in the volume of financing, producing a large increase in the volume of financing. These situations, however, have not exhibited a corresponding return in terms of the quality of financial products and services information produced, especially related to product disclosure sheet. The aim of the present study is to propose information quality model for Islamic banking industry. Content analysis technique by reviewing past literature was conducted and descriptive statistic of frequency analysis was undertaken to conclude the final information quality dimensions for a model of information quality. The results revealed that five dimensions composed the model of information quality which are Accuracy, Relevance, Timeliness, Accessibility, and Understandability. The results will guide future research and provide guidance for educators and Islamic banking practitioners seeking to enlighten users of the use and advantage of product disclosure sheet provided.