Student satisfaction towards wi-fi services: A case study of Politeknik Mukah

Abstract

In the digital age, reliable internet connectivity has become a fundamental requirement in higher education institutions. This study aims to assess the level of student satisfaction with Wi-Fi services at Politeknik Mukah (PMU) and to identify the primary factors contributing to user dissatisfaction.  Utilizing a quantitative research method, a total of 301 students from various academic departments responded to a structured questionnaire distributed via Google Forms. Data were analysed using the Statistical Package for the Social Sciences (SPSS) version 27, focusing on mean scores to assess satisfaction levels. The findings reveal that student satisfaction with the Wi-Fi service at PMU is moderate, with an average mean score of 2.65. Major issues identified include limited coverage areas and slow connection speeds. The study concludes with several recommendations aimed at enhancing the quality and accessibility of Wi-Fi services to better support students’ academic needs and online learning experiences. Future research may expand by incorporating technical performance metrics and qualitative feedback to support long-term digital infrastructure strategies.