THE EFFECT OF LEADERSHIP AND WORKLOAD ON PERFORMANCE MEDIATED BY WORK ENTHUSIASM AT KANTOR IMIGRASI KELAS I KHUSUS TPI MEDAN

Abstract

Improving the quality of human resources can enhance a company's performance, which is crucial in today's increasingly competitive job market. To create products or services that benefit society, companies need to continuously improve their employees' performance. Many factors can affect employee performance, such as leadership, workload, and motivation. The purpose of this study is to analyze several things, including the effect of leadership on performance, the effect of workload on performance, the effect of motivation on performance, the effect of leadership on motivation, the effect of workload on motivation, and whether leadership and workload have an indirect effect on performance mediated by motivation at the Immigration Office Class I Special TPI Medan. Using associative research, this study sampled 71 employees of the Immigration Office Class I Special TPI Medan. Data collection techniques included questionnaires, and partial least squares (SmartPls) was used for data analysis to test the seven hypotheses proposed in this study. The results indicate that leadership's effect on performance is not significant, workload's effect on performance is significant, motivation's effect on performance is significant, the effect of leadership on motivation is significant, the effect of workload on motivation is significant, motivation as a mediator variable acts as mediation on the effect of leadership on performance, and motivation as a mediator variable does not act as mediation on the effect of workload on performance.