MOTIVATION AND JOB SATISFACTION OF QUICK-SERVICE RESTAURANT EMPLOYEES IN KLANG VALLEY

Abstract

few changes in carrying out routine tasks during the post endemic created a new way of work environment. Practicing a new norm is a crucial practice in every industry or sector especially in Quick-Service Restaurants where the customers have close contact with the employees. The Work Environment in this study context is comprised of three elements; Technical, Human, and Organizational. Technical elements ranged from tools or devices provided by the management for the employees to perform the new norm practices on the staff itself as well as on the customers. This also included the technical support and training provided by the top management. In the human element, it stands for the acceptance and response of colleagues or supervisors, and managers towards employees. This also includes the moral support and commitment gained from other employees, as well as the cooperation, given by the customers. The organizational element is on the responsiveness of employees to practice the new norm as the staff realizes the importance of practices towards the whole organization. This research aims to examine whether there is a positive impact of the Work Environment on employees’ Job Satisfaction. The data was collected by self-administered employees who worked with Quick-Service Restaurant in Klang Valley. Concerning this study, motivation factors are examined whether mediate the relationship between Work Environment and Job Satisfaction of the employees. There are five elements of Motivation which are Recognition, Work Itself, Growth, Achievement, and Advancement. Overall, this study provides an exciting opportunity to understand the responses and reactions to new norm practices among Quick-Service Restaurant employees.