Ahmad, Nurbarirah, Tengku Elena Tengku Mahamad, Muhammad Hakimi Tew Abdullah, and Siti Rosnita Sakarji. 2026. “Exploring Communication Management Strategies in Managing Communication Crisis: A Qualitative Study in Malaysia’s Service Sector”. Journal of Islamic, Social, Economics and Development 11 (84):326-38. https://academicinspired.com/jised/article/view/4268.