MAHMUD, Azuati; OTHMAN, Abdul Kadir; OMAR, Siti Nur Zahirah; SAKARJI, Siti Rosnita; SUAREE, Mohamad Atheef Hannan M. Predicting complaint handling satisfaction among airline passengers: The moderating role of complaint severity. Journal of Islamic, Social, Economics and Development, [S. l.], v. 10, n. 79, p. 210–224, 2025. DOI: 10.55573/jised.v10i79.3815. Disponível em: https://academicinspired.com/jised/article/view/3815. Acesso em: 14 nov. 2026.