Md Noor, M. R., Abdul Malik, M. A., Nafi, M. N. A., Mohd Yasin, A. B., Muhammad, M. Z., & Md Apandi, H. F. (2026). Simulation modelling of a queuing system to improve customer satisfaction. Journal of Islamic, Social, Economics and Development, 11(87), 903–913. https://doi.org/10.55573/JISED.118761