Nurbainy Susendra Mohd Anuar, Naheed Sultan, Muhammad Tahir Jan. FACTORS INFLUENCING SATISFACTION WITH SERVICE RECOVERY AND WORD-OF-MOUTH: AN EMPIRICAL STUDY OF BANKING INDUSTRY IN MALAYSIA. IJAFB [Internet]. 2018 Dec. 31 [cited 2024 Oct. 7];3(16). Available from: https://academicinspired.com/ijafb/article/view/132