NURBAINY SUSENDRA MOHD ANUAR; NAHEED SULTAN; MUHAMMAD TAHIR JAN. FACTORS INFLUENCING SATISFACTION WITH SERVICE RECOVERY AND WORD-OF-MOUTH: AN EMPIRICAL STUDY OF BANKING INDUSTRY IN MALAYSIA. International Journal of Accounting, Finance and Business, [S. l.], v. 3, n. 16, 2018. Disponível em: https://academicinspired.com/ijafb/article/view/132. Acesso em: 7 oct. 2024.