THE IMPACT OF ADMINISTRATIVE CONTROL ON EMPLOYEES’ PERFORMANCE: EVIDENCE FROM INDUSTRIAL COMPANIES IN JORDAN

Abstract

Nowadays, companies are faced with more challenges than ever before, which affects the activities and performance of organization within its operating environment. However, it is imperative to note that administrative control is mostly practiced at any level of management because for any challenge or inefficiency hindering the organizational performance, it is thus rectified through administrative control for its significant contribution towards effective employees’ performance of any organization. However, studies that studied the effect of administrative control on employees’ performance were limited, or mostly in developed nations or developing countries other than Jordan. Therefore, this study aims to bridge the gap in literature as well as empirically examine the effect of administrative control on employees’ performance in Jordan industrial sector. Using Simple random sampling, data was collected quantitatively using a survey from the period of 2016 – 2017 involving 433 employees who are administrative staff from 63 industrial companies listed on the Amman Stock Exchange in Jordan. Eventually, transparency and control system proved to have statistical significant positive direct effect on employees’ performance. These show that the higher the availability of essential conditions of free and open exchange of information for those affected by administrative decisions and level of implementation of control plans and standards by organization, the higher the employees execute their job duties and responsibilities well. However, administrative leadership indicated no direct positive effect on staff performance. This result can be attributed to the majority of the prevailing patterns of leadership in Jordanian companies, which are autocratic, or free, which do not affect the performance of employees positively despite literature indicated that democratic pattern is preferable.