EVALUATING MENTORING PROGRAM ON COMPANY XYZ USING KIRKPATRICK MODEL

Abstract

Mentoring is an activity between senior and junior employees. The research is conducted in company XYZ. Company XYZ has carried out mentorship programs to their employees several times. The mentoring program is carried out once a month and the material given is adjusted with the mentee’s needs. Despite the company's effort to increase employees' motivation through mentoring, however, the situation is that the employees lack motivation and do not contribute enough to the company. As a result, the CEO and several directors sense that the company is stagnant and their product is not innovative enough. This becomes a problem, as their main revenue comes from their 3 products and those products are not attractive enough for the market. In this research, the researcher uses qualitative methods by conducting interviews, observation, and study documents. The researcher interviewed Chief of Human Resources, mentor, and mentees. Findings of the research, the researcher found that the mentorship aims to develop intern staff. The mentoring has successfully improved intern skills, knowledge, and improving intern performance. The researcher also finds that the respondent feels the mentoring gives them new skills and knowledge and also helps his performance. However there is no measurement about behavior changes before and after receiving mentoring. The activity of mentoring itself is less engagement between mentor and mentees. In conclusion, the researcher concluded that the mentoring program conducted in the company has several points that needed to be evaluated and and improved in the future to improve the quality of mentoring.