A Systematic Review on Types of Stress Manifested by the Hotel Employees in the Context of Pandemic-Era

Abstract

In the hotel sector, employee stress is a major problem that may affect employee job performance and well-being. Although addressing and reducing stress is a commendable objective that can lead to a healthy environment in the workplace, the type and extent of hospitality employee stress are not well known. The study objectives are as follows: (1) to evaluate the type of stress manifested by hotel employees in the context of COVID-19 and (2) to determine the effects of the pandemic on the hotel employees. This study conducts a systematic literature review (SLR) on types of stress and pandemic from the previous researches to elucidate the findings. All information was gathered by collecting data from previous articles. Resultantly, a substantial correlation was detected between the type of stress with job performance and employee well-being. This study perhaps could help to use as a source of information for future research that related to the type of stress and its effect manifested by the hotel employees in the context of pandemic-era.