Enhancing workforce stability: Key factors associated with work-life balance at AEON Credit Service, Kelantan

Abstract

Workforce stability has become a strategic priority in the financial services sector, where escalating job demands, long working hours, and intense performance expectations increasingly threaten employees’ work-life balance (WLB). In the Malaysian lending industry, these pressures contribute to higher levels of job burnout and workplace stress, potentially undermining organizational sustainability and employee retention. This study aims to examine the key factors associated with work-life balance among employees at AEON Credit Service, Kelantan, with particular emphasis on job burnout, working environment, and working hours. A quantitative cross-sectional design was employed, and data were collected through structured self-administered questionnaires distributed to all 40 employees using a census survey. The data were analysed using descriptive and inferential statistics via SPSS. The findings reveal that job burnout is the most significant predictor of work-life balance, followed by working hours and the working environment. These results suggest that unmanaged burnout and excessive work demands may weaken workforce stability by diminishing employees’ capacity to effectively integrate professional and personal roles. This study provides practical insights for financial institutions seeking to enhance workforce stability through targeted organizational interventions, including burnout prevention initiatives, improved workload management, and supportive work environments. Strengthening work-life balance not only promotes employee well-being but also contributes to long-term organizational resilience and performance.