Determinants of work-life balance: A study of aviation security employees at Malaysia Airport Sepang

Abstract

Work-life balance has become an increasingly crucial issue in safety-critical industries where employees operate under sustained operational pressure. Despite growing scholarly attention to employee well-being, empirical evidence on the determinants of         work-life balance within aviation security (AVSEC) remains limited, particularly in emerging aviation hubs. Addressing this gap, the present study examines the determinants of working hours, job burnout, and working environment on work-life balance among AVSEC personnel at Malaysia Airports Sepang. Adopting a quantitative cross-sectional design, data were collected from 350 employees selected through simple random sampling from a population of 2,170 personnel. A structured five-point Likert scale questionnaire was utilized, and the data were analysed using descriptive statistics and Pearson correlation analysis. The findings reveal that job burnout is significantly and negatively associated with work-life balance, working environment demonstrates a moderate positive relationship. In contrast, working hours show a weak and non-significant relationship. This study offers strategic insights for policymakers and airport management to prioritize burnout mitigation and resource-enhancing practices.