User engagement enhancement via self-check web-based system

Abstract

The patient admission process is one of the most important functions in a hospitality environment, especially related to hospitals and clinics. Each year, these institutions handle a lot of repetitive tasks, yet many complaints arise due to a low level of user engagement, higher queuing time, and low response time. Thus, this project focuses on the development of a web-based or digital Self-Check-In Patient Admission System for UCSI Hospital. The system aims to improve processes and streamline the workflow of staff, patients, and doctors. The current manual registration allows patients to make appointments online based on the expertise and availability of the doctor. It also allows administrators to manage appointment records and allows doctors to update their schedules efficiently. Planning, design, development and testing are the systematic processes followed in building the system built with PHP, MySQL, HTML, CSS, and JavaScript. The implementation of this technology improves the efficiency of the overall hospital workflow, reduces paperwork, and shortens waiting times