Exploring the design & development of the training evaluation system

Abstract

Training assessment is one of the important roles of human resource management. However, due to multiple reasons, many organizations still cannot afford to use a computerised assessment evaluation method and are still relying on traditional paper-based evaluation. Therefore, this research focuses on the development of a web-based Training Evaluation System used by TBSB employees to evaluate training that has been attended, update training information, and record work experience. The development of this system aims to replace manual methods in training evaluation management, which often cause problems such as data loss, difficulty in analysis, and time-consuming management processes. This system is designed to allow employees to provide feedback on training online, while the administration or human resources can manage training data and generate reports systematically. In addition, this system also provides information update functions, such as employee experience, to ensure that records are always up-to-date and organized. The waterfall methodology was adopted, involving several process such as planning, user needs analysis, design, implementation, and maintenance -with a goals to ensure maximum system operation. Findings indicated that the proposed systems able to fulfill the organizational needs, as well as improve training management performance and efficiency. At the same time, it also embedded the evaluative approach into the new organizational standard operating procedure. Overall, the development of this Training Evaluation System assists organizations in managing employee training more efficiently, systematically, and in line with the digitalization needs of modern organizations.