TEAM POTENCY AND TEAM EFFECTIVENESS: A STUDY OF MALAYSIAN PUBLIC HOSPITAL NURSES

Authors

  • Farah Lina Azizan School of Business Management, Universiti Utara Malaysia, Sintok, Kedah
  • Amer Darus
  • Noraini Othman

Abstract

In order to deliver the quality of nursing care, nurses must often work together such that working as a team is an important aspect of healthcare delivery. Nurses, as customercontact employees play a major part to represent the hospital’s competency since they spend most of their time directly with patient. Therefore, objective of this study is to investigate the relationship between team potency and team effectiveness among hospital nurses. The sample comprised of 475 staff nurses and 92 sisters represented 92 wards in four general hospitals in Peninsular Malaysia. Our result revealed that that team potency was positively related to team effectiveness. This study provides evidence as to the importance of nursing teamwork among nurses who work together to provide nursing care to patients.

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Published

2017-12-31

How to Cite

Farah Lina Azizan, Amer Darus, & Noraini Othman. (2017). TEAM POTENCY AND TEAM EFFECTIVENESS: A STUDY OF MALAYSIAN PUBLIC HOSPITAL NURSES. International Journal of Accounting, Finance and Business, 2(6). Retrieved from https://academicinspired.com/ijafb/article/view/40

Issue

Vol. 2 No. 6 (2017): Volume: 2 Issues: 6 [December, 2017]

Section

Articles