Impact of job satisfaction, job benefit and job stress on the hotel employees’ intention to turnover in Pulau Pinang

Abstract

This study explores how job stress, job benefits, and job satisfaction influence hotel employees' decisions to stay or leave their jobs in Pulau Pinang. With the hotel industry being a key player in Malaysia’s economy, employee turnover remains a major concern, affecting both service quality and operational stability. Despite efforts to improve working conditions, high levels of stress, limited job benefits, and job dissatisfaction continue to push many employees toward leaving their positions. The questionnaire was distributed to 109 respondents involving four and five-star hotel employees across different departments in Pulau Pinang. The findings indicate a significant relationship between turnover intention and three variables’ studies, job satisfaction, job benefits and job stress (p =0.001), (p < 0.01) and (p=0.002). Both Job satisfaction and job benefits show negatively significant impact respectively, while job stress shows positively significant impact. Therefore, among four and five hotel employees today, job satisfaction, job benefits and job stress are viewed as three variables that influence the turnover. Thus, this study highlights how crucial it is for hotel managers and legislators to develop policies that promote a happy workplace by providing job benefits that can raise job satisfaction and lower attrition rates, which will ultimately benefit both workers and the hospitality sector