The Impact Of Perceived Ease Of Use, Perceived Usefulness, And Behavioral Intention To Use On Task Performance In The Adoption Of Electronic Records Management Systems Among Government Servants At Suruhanjaya Perkhidmatan Awam Malaysia

Abstract

This study examines the relationships among perceived ease of use (PEOU), perceived usefulness (PU), behavioral intention to use (BIU), and task performance in the context of electronic records management (ERM) among 305 government servants at the Suruhanjaya Perkhidmatan Awam Malaysia (SPA). Drawing on the Technology Acceptance Model (TAM), the study aims to investigate how PEOU and PU influence BIU, and how BIU, in turn, affects task performance in the adoption of ERM systems. A structured online questionnaire was distributed to participants, and data were analyzed using SPSS. The results reveal that both PEOU and PU have a significant positive effect on BIU. Furthermore, BIU is found to mediate the relationships between PEOU and PU with task performance. The findings suggest that government servants’ intention to use ERM systems plays a crucial role in enhancing their task performance, emphasizing the importance of perceived ease of use and usefulness in driving the adoption of electronic records management systems in government institutions. This study contributes to the understanding of factors influencing ERM system adoption and provides practical implications for improving system implementation strategies within government agencies.