Role Conflict, Workload, Organizational Environment and Work Performance Among Administrative Employees in Hospital Kuala Krai.

Abstract

Employees in the healthcare sector face increasing occupational demands due to the evolving nature of work, contributing to high levels of workplace stress and affecting performance outcomes. This study investigates the relationship between role conflict, workload, and organizational environment on employee performance among administrative staff at Hospital Kuala Krai. Using a cross-sectional design and stratified sampling, data were collected from 127 respondents through a validated 20-item questionnaire. The study employed Pearson Correlation and Multiple Regression analyses using SPSS to examine the relationships among the variables. Findings revealed a significant and positive relationship between organizational environment and employee performance (r = .582, p < .05), highlighting the critical role of a supportive and structured work environment in enhancing job outcomes. Conversely, role conflict and workload exhibited weak and non-significant correlations with performance (r = .033 and r = .135, respectively), suggesting these factors may be mitigated through effective role clarity and workload distribution practices within the organization. Regression analysis confirmed that only organizational environment significantly predicted performance (β = .489, p < .05), explaining 37.1% of the variance (R² = .371) in employee performance. These findings underscore the importance of cultivating a conducive organizational environment to optimize staff productivity in healthcare settings. The absence of significant relationships between role conflict and workload may reflect effective internal management strategies, such as clear role delineation and balanced task allocation. This study contributes to the understanding of psychosocial work factors in healthcare administration and offers practical implications for workforce planning and organizational development. Future studies are encouraged to explore other psychosocial or contextual factors and compare results across multiple institutions for broader generalizability.