The Influence Of Total Quality Management (TQM) On Business Performance In Security Service Industry

Abstract

This study examines the influence of Total Quality Management (TQM) on the business performance in security services industry. The research aims to identify key TQM elements, including leadership, benchmarking, continuous improvement, and human resource management, and to assess their relationship with business performance. This study proposes a conceptual framework that integrates key dimensions of Total Quality Management (TQM) to enhance business performance. It makes a significant contribution to the existing body of knowledge by deepening the conceptual understanding of TQM within the context of the Malaysian security service industry. This study highlights the importance of adopting Total Quality Management (TQM) principles to support business growth and stay competitive in a changing market. The practical application of effective management strategies rooted in TQM holds strong potential to improve both business efficiency and overall business performance. The findings offer valuable insights for security service providers, as well as for entrepreneurs and policymakers seeking to enhance the competitiveness and resilience of the sector. By cultivating a high-performing TQM culture, the Malaysian security service industry can better position itself for sustainable growth and long-term success.