AN ENHANCED FRAMEWORK OF ISLAMIC BANKING LITERACY TOWARDS TRIUMPH OF ISLAMIC BANKING KNOWLEDGE DELIVERY IN MALAYSIA

Abstract

Managing the delivery of knowledge for Islamic Banking (IB) Products is vital for assessing IB performance. The knowledge delivery of IB employees in Malaysia currently faces a significant gap. Research has shown that there has been a relatively few number of studies conducted on accomplishment of knowledge delivery of IB employees. This study aims to test and discuss factors that influence the accomplishment of knowledge delivery of IB employees in Malaysia. In this context, knowledge delivery of IB employees is defined as the execution of IB literacy by IB employees. The questionnaires were distributed to 405 IB employees across Malaysia. The constructs and items used in the questionnaire were derived from basic guidelines provided in the literature review, al-Quran, and al-Hadith. The partial least squares structural equation modelling (PLS-SEM) method was the main statistical technique employed in this study. Analysis of the responses demonstrated that IB literacy affected the accomplishment on knowledge delivery of IB employees. On this basis, it is recommended that Islamic Banks use IB literacy as key factors in accomplishing the knowledge delivery of IB employees. Further research is needed to identify other factors that could strengthen the accomplishment on knowledge delivery of IB employees.